Technology verified by Meta · WhatsApp Business Platform · Messenger · Instagram
Verified
Technology verified by Meta · WhatsApp Business Platform · Messenger · Instagram
We bring Facebook Messenger, Instagram and WhatsApp Business together into one inbox for your team, so no customer waits and no conversation gets lost between tabs.
One agent replies to all three, from the same screen.
Combined history per customer, no app switchingBuilt for teams of 6 to 15 agents handling multiple brands or locations at once.
Combined history of the same customer across different channels: if they wrote on Messenger and then WhatsApp, your team sees it all together.
Admin, supervisor and agent, each with what they should see and do. No one steps on another's conversation by mistake.
Group Facebook page, WhatsApp and Instagram by brand or location, and grant access only to whoever handles it.
Templates with variables like {customer_name}, to reply in seconds without losing the personal touch.
If a conversation goes unanswered in time, the system alerts you before it turns into a lost customer.
First response time, messages per day and performance per agent, to know where to adjust your operation.
This is how it's set up, in the order it actually happens.
We link your Facebook pages, your Instagram professional account and your WhatsApp Business number.
Each agent sees only the conversations for their business unit, with internal notes and saved replies at hand.
The dashboard shows response times and workload per agent, so you can adjust your operation with real data.
Write to us and we'll show you what your unified inbox would look like, with your own channels.